Privacy Policy

Effective Date: March 1, 2025

Last Updated November 20, 2024

Welcome to Right Choice Transportation (“Company,” “we,” “us,” or “our”). Your privacy is very important to us, and we are committed to protecting the personal information you share when using our services. This Privacy Policy explains what information we collect, how we use it, and how we protect your data. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information when you interact with our website, services, and communication channels:

1.1 Information You Provide

When you fill out forms, request transportation services, or contact us, we may collect:

Personal Details: Name, phone number, email address, and pickup/drop-off locations.

Health-Related Information (if applicable): Information related to mobility needs to provide appropriate transport services.

Payment Information (if applicable): If payments are processed through our platform, financial details are securely handled by trusted third-party payment processors.

1.2 Website Usage Data

We collect non-personal data through automated tools such as Google Analytics to improve your experience. This data includes:

IP address, browser type, device information, and browsing activity (this information remains anonymous and is not linked to any individual).

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide & Improve Services

Process ride bookings and service requests.

Send appointment confirmations, ride reminders, and trip updates.

Enhance our transportation scheduling system and operational efficiency.

2.2 To Communicate with You

Respond to inquiries and provide service-related updates.

Send automated appointment reminders and ride status notifications via SMS/email.

2.3 Marketing & Promotions (With Consent)

Send marketing text messages about special promotions, discounts, and service updates.

You can opt out at any time by texting "STOP."

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. While no system is entirely secure, we strive to ensure your data remains protected through:

Secure data transmission with encryption.

Restricted access controls to sensitive data.

Regular security assessments to prevent unauthorized access.

4. Information Disclosure to Third Parties

We do not sell, trade, or rent your personal information. However, we may share your information with trusted service providers who assist us in:

Scheduling and dispatching transportation services.

Processing payments (if applicable).

Managing appointment confirmations and ride notifications.

These third parties are obligated to keep your information confidential and secure. Additionally, we may disclose your information:

If required by law or to comply with legal obligations.

To protect the rights, safety, or property of our company, clients, or staff.

5. Third-Party Links and Services

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. Please review their privacy policies before interacting with those sites.

6. Remarketing & Advertising

We may use third-party vendors, including Google, to display ads to users who have visited our website. These ads are designed to remind users of our services and provide special offers. This does not involve collecting personally identifiable information.

7. A2P Compliance & Text Message Consent

We comply with applicable regulations, including:

The Telephone Consumer Protection Act (TCPA)

General Data Protection Regulation (GDPR) (if applicable)

California Consumer Privacy Act (CCPA)

By providing your phone number, you agree to receive automated text messages regarding:

Appointment confirmations

Ride reminders and status updates

Marketing promotions (if opted in)

You may opt out at any time by replying “STOP” to any message.

8. Children’s Online Privacy Protection Act (COPPA) Compliance

We comply with COPPA regulations and do not knowingly collect personal information from anyone under the age of 13. Our services are intended for individuals 13 years or older.

9. Personal, Financial, and Health Information

We use your information solely for your transportation service requests.

Health-related details (if provided) are used only to accommodate mobility assistance needs.

Financial details (if applicable) are securely processed and never shared beyond payment providers.

10. Online Privacy Policy Only

This Privacy Policy applies only to information collected online through our website and digital services. It does not cover information collected offline or via other channels.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date”. Continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contacting Us

If you have any questions or concerns about this Privacy Policy, you may contact us at: